39judi is committed to protecting your personal information. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we use and protect it, and what rights you have as a player registered with us from Indonesia.
Last Updated: January 202639judi ("we", "us", "our") operates the online gaming platform accessible at https://39judi.cam (the "Platform"). We take our responsibility to protect the personal data of our users seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 39judi.
This Policy applies to all individuals who register an account, visit, or otherwise interact with the 39judi Platform, including players based in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and across Indonesia. It covers data collected through our website, mobile-optimized interfaces, customer support channels, and any other touchpoints associated with the 39judi service.
Your Acceptance: By creating a 39judi account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform. In the event of any conflict between the two documents, the Terms & Conditions shall prevail on matters of service use, and this Privacy Policy shall prevail on matters of personal data handling.
For the purposes of this Privacy Policy, the following terms shall carry the meanings assigned to them below:
39judi collects only the personal data that is necessary to provide its services, comply with legal obligations, prevent fraud, and improve the player experience. The categories of personal data we collect include:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP (National ID) number | Account creation, KYC verification, age confirmation (21+) |
| Contact Data | Email address, phone number, residential address (city, province, postal code) | Account communication, support, promotional messaging (with consent) |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit processing, withdrawal, fraud prevention |
| KYC Documents | Scanned KTP (front and reverse), selfie with ID, proof of address | Identity verification, age verification, anti-money laundering compliance |
| Gaming Data | Bet history, game preferences, session duration, win/loss records, bonus usage | Service delivery, responsible gaming monitoring, personalization |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security monitoring, fraud detection, platform optimization |
| Behavioral Data | Pages visited, features used, click patterns, referral source | Analytics, UX improvement, marketing attribution |
| Communication Data | Support chat transcripts, email correspondence, feedback form submissions | Customer support resolution, service improvement, compliance records |
Sensitive Data: We do not intentionally collect sensitive personal data such as health information, religious beliefs, or political opinions. If you voluntarily disclose such information through customer support channels, we will handle it with appropriate care and delete it as soon as the support case is resolved.
4.1 Data You Provide Directly. Most of the personal data we hold is provided directly by you during account registration, KYC verification, deposit and withdrawal requests, or when you contact our support team. By providing this data, you expressly consent to its processing for the stated purposes.
4.2 Automatically Collected Data. We automatically collect technical and behavioral data through cookies, server logs, and analytics tools when you access the Platform. This includes your IP address, browser type, device identifiers, pages viewed, and clickstream data. This automated collection is necessary for platform security and functionality.
4.3 Data from Third Parties. In certain circumstances, we may receive data about you from third-party sources:
4.4 Social Media and Public Sources. If you interact with 39judi through social media platforms or public forums, we may collect publicly available information such as your username and publicly posted comments. We do not scrape private social media profiles.
39judi processes your personal data for the following purposes, each of which is necessary for the legitimate operation of our business or to fulfill our contractual and legal obligations:
5.1 Service Delivery. To create and maintain your account, process deposits and withdrawals via BCA, BRI, BNI, Mandiri, and e-wallets, deliver access to sports betting (bandar bola, mix parlay), live casino, slots, and togel games, and ensure smooth operation of all Platform features.
5.2 KYC and Regulatory Compliance. To verify your identity and confirm you are at least 21 years of age as required by Indonesian law and international gaming regulations. KYC data is also used to prevent money laundering, terrorist financing, and other financial crimes.
5.3 Fraud Prevention and Security. To detect and prevent fraudulent transactions, multi-accounting, bonus abuse, match-fixing, collusion, and unauthorized access. We analyze technical data, behavioral patterns, and transaction history to identify and block suspicious activity in real time.
5.4 Responsible Gaming. To monitor play patterns and identify behaviors that may indicate problem gambling. We use this data to enforce deposit limits, loss limits, and self-exclusion requests, and to proactively reach out to players who may benefit from responsible gaming tools.
5.5 Customer Support. To respond to your inquiries, resolve technical issues, handle complaints, and provide assistance in English and Bahasa Indonesia through our 24/7 support channels.
5.6 Marketing and Personalization (With Your Consent). To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have opted in to receive such communications. You may withdraw consent at any time through your account settings or by contacting support.
5.7 Platform Improvement. To analyze how players use the Platform, identify technical issues, test new features, optimize page load times, and improve the overall user experience.
5.8 Legal Obligations. To comply with applicable laws, regulations, and legal processes, including court orders, regulatory requests, and tax reporting obligations.
39judi processes your personal data under one or more of the following legal bases:
Contractual Necessity: Processing is necessary to perform our contract with you under the Terms & Conditions. Without processing your identity, contact, and financial data, we cannot provide gaming services or process your transactions.
39judi does not sell your personal data to third parties for their own marketing purposes. We share data only in the following limited circumstances:
7.1 Service Providers (Data Processors). We share data with trusted third-party service providers who assist in operating the Platform, including:
All service providers are contractually bound to process data only on our instructions and in compliance with this Privacy Policy and applicable data protection laws.
7.2 Legal and Regulatory Authorities. We may disclose personal data to law enforcement, regulators, tax authorities, or courts when required by law, legal process, or to protect the rights, property, or safety of 39judi, our players, or the public.
7.3 Business Transfers. In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal data may be transferred to the successor entity, provided that entity agrees to honor this Privacy Policy.
7.4 With Your Consent. We may share data with third parties where you have given explicit consent, such as when you authorize 39judi to share your username with an affiliate partner for loyalty rewards.
No Selling or Renting: 39judi will never sell, rent, or lease your personal data to third-party marketers, data brokers, or advertisers. Your data is shared only as described in this section and only to the extent necessary to deliver our services.
39judi retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8.1 Active Accounts. While your account remains active, we retain all associated personal data to provide continuous service, maintain transaction history, and support responsible gaming monitoring.
8.2 Closed Accounts. When you close your account, we will delete or anonymize most of your personal data within 90 days, except for data we are legally required to retain. Specifically:
8.3 Anonymization. Where possible, we anonymize personal data after the required retention period expires, removing all identifiers so that the data can no longer be linked to you. Anonymized data may be retained indefinitely for statistical and research purposes.
39judi employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
9.1 Encryption. All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Personal data stored on our servers is encrypted at rest using AES-256 encryption.
9.2 Access Controls. Access to personal data is restricted to authorized personnel only, on a need-to-know basis. All employees and contractors with data access are bound by confidentiality agreements and receive regular data protection training.
9.3 Infrastructure Security. Our Platform infrastructure is hosted on secure, ISO-certified cloud servers with multi-layered firewalls, intrusion detection systems, and regular security audits. We conduct penetration testing and vulnerability assessments at least annually.
9.4 Monitoring and Incident Response. We maintain 24/7 security monitoring to detect and respond to potential data breaches. In the event of a breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable law.
Your Responsibility: You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password with anyone. If you suspect unauthorized access to your account, contact us immediately at [email protected].
39judi uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.
10.1 What Are Cookies? Cookies are small text files placed on your device by websites you visit. They allow the website to recognize your device on subsequent visits and remember your preferences.
10.2 Types of Cookies We Use:
10.3 Managing Cookies. You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but doing so may impair certain Platform features. To withdraw consent for non-essential cookies, adjust your preferences in the cookie banner displayed on your first visit or contact support.
10.4 Third-Party Cookies. Some cookies are set by third-party analytics providers (e.g., Google Analytics) and payment processors. These third parties have their own privacy policies governing their use of cookies.
Under applicable data protection laws, you have the following rights regarding your personal data held by 39judi:
Request a copy of the personal data we hold about you, including transaction history, KYC documents, and account details.
Request correction of inaccurate or incomplete personal data. Update your email, phone number, or address through your account settings.
Request deletion of your personal data where we no longer have a legal basis to retain it. Note: some data must be retained by law.
Request that we limit how we use your data in certain circumstances, such as while disputing data accuracy.
Request a machine-readable copy of your personal data to transfer to another service provider.
Object to processing based on legitimate interests or direct marketing. We will cease processing unless we have compelling grounds.
Withdraw consent for marketing communications or non-essential cookies at any time without affecting prior lawful processing.
Lodge a complaint with your local data protection authority if you believe we have mishandled your personal data.
How to Exercise Your Rights: To exercise any of the above rights, contact our data protection team at [email protected] with "Data Rights Request" in the subject line. We will respond within 30 days and may request identity verification before fulfilling your request.
Age Restriction: 39judi does not knowingly collect or process personal data from individuals under the age of 21. Indonesian law and international gaming regulations prohibit minors from accessing online gambling services. You must be at least 21 years old to register an account with 39judi.
All new accounts are subject to KYC verification, which includes confirmation of date of birth through government-issued identification (KTP). If we discover that an account holder is under 21 years of age, we will immediately suspend the account, void any wagers, and delete all associated personal data.
Parents and guardians are encouraged to monitor their children's internet usage and to contact us immediately at [email protected] if they believe a minor has accessed the Platform using false information.
The 39judi Platform may contain links to third-party websites, including payment processors, social media platforms, and affiliate partners. This Privacy Policy applies only to data collected by 39judi and does not cover the privacy practices of third-party sites.
We are not responsible for the content, privacy policies, or data handling practices of third-party websites. Before providing personal data to any third party, we encourage you to review their privacy policies and terms of service.
When you initiate a deposit or withdrawal through BCA, BRI, BNI, Mandiri, or e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), you will be redirected to their secure payment gateway. Their privacy policies govern how they handle your payment information during that transaction.
39judi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Significant changes will be communicated to registered players via email or a prominent notice on the Platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes, you may request account closure as described in our Terms & Conditions.
If you have questions, concerns, or requests regarding this Privacy Policy or how 39judi processes your personal data, please contact our data protection team:
Email: [email protected]
Subject Line for Data Rights Requests: Data Rights Request
Subject Line for Privacy Inquiries: Privacy Policy Question
Response Time: Within 48 hours for acknowledgment; full response within 30 days
Languages Supported: English and Indonesian (Bahasa Indonesia)
For urgent account security concerns, use the subject line "Security Incident" for expedited handling. Our support team is available 24/7 to assist with any privacy or data protection matter.
Our core commitments to every Indonesian player who trusts 39judi with their personal information
Every piece of data you send to 39judi — from your KTP scan to your bank account details — is protected by 256-bit SSL encryption, the same standard used by global financial institutions.
We will never sell, rent, or lease your personal data to third-party marketers or data brokers. Your information is used solely to deliver our services and remains confidential.
Our identity verification process confirms you are 21+ and protects your account from impersonation. KYC documents are stored securely and accessed only by authorized compliance personnel.
We delete or anonymize your data as soon as it is no longer needed, except where legally required to retain transaction records for 5 years to comply with anti-money laundering regulations.
Exercise your rights to access, correct, delete, or port your data at any time. Our support team processes all data rights requests within 30 days, no questions asked.
Unsubscribe from promotional emails or SMS at any time with one click. Your preference is respected immediately, and you will still receive essential account-related communications.
Our data protection team is available 24/7 to answer questions about this Privacy Policy, process data rights requests, or address any privacy concerns you may have.